In the first segment of the program Larry and Doug speak with Joseph Mitchelli, author of Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. This is the story of how an organization became Driven to Delight. It reveals the action plan Mercedes-Benz USA used to catapult the company to first place rankings in national customer satisfaction studies while at the same time growing sales and profits.
In the second segment of the program they visit with Matt Mitton, Estate Planner for Jones Waldo.
Matt is a licensed attorney and shareholder with the law firm of Jones Waldo Holbrook & McDonough, P.C. Matt has dedicated his legal practice to helping people ensure that their estate will go to the right people, at the right time, at the least cost possible.
In the final segment of the program they interview Matty Gay, founder and CEO of Flip.