Alondra Alarcon doesn’t always return her holiday gifts. But when she does, it’s usually for a good reason.
“It was because they bought me the wrong size of shoes!” she said outside of City Creek Center in downtown Salt Lake City. “So I had to go and I got the same one, but just the right shoe size.”
Her story isn’t a unique one — especially if those shoes were bought online.
“Consumers return anywhere from 20% to 30% of goods that they purchase online,” said Aaron Provine, president and CEO of Geartrade, a Utah-based outdoor equipment reseller. “[During the holidays] retail sees like 5% to 10% increase in returns. There is a massive amount of returns that end up happening in January.”
The reason is simple: people can’t see how something looks or fits in person before they buy. Even so, the convenience of online shopping just can't be beat.
For the full story, visit kuer.org.
This article is published through the Utah News Collaborative, a partnership of news organizations in Utah that aim to inform readers across the state.
