Users started reporting service interruptions after 10 a.m. Tuesday.
According to “Down Detector,” a user-reported service that tracks outages, the disruptions peaked at almost 20,000 customers around 12:30 p.m.
T-Mobile told KPCW “a facility in the Salt Lake area had a brief mechanical issue that impacted connectivity for some customers.”
The company said service had been restored by 2:30 that afternoon.
More than a dozen Utahns reached out to the telecommunications company on X saying their service was down and asking for help and information.
The comms company replied to each with the same statement advising them to send the company a direct message for assistance.
