Bill Eddy author of CALMING UPSET PEOPLE WITH E.A.R.: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict| High Conflict Institute | Oct. 20, 2021

Lynn speaks with Bill Eddy, co-founder of the High Conflict Instituteand author of CALMING UPSET PEOPLE WITH E.A.R.: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict. This is especially helpful when you are dealing with someone who is really upset – possibly they are angry with you or someone else or they are sad, feeling helpless, or frightened.